12/17/2023 0 Comments Searching screensteps![]() Derek Cisler, Training Manager Applying information once you have found the right document or article Now, it's easier to create knowledge articles and easier for employees to find those articles." "Finding content in SharePoint was a huge challenge. Read Case Study: Cushman & Wakefield Transition from SharePoint to ScreenSteps Usually, employees can tell just from the article title whether or not it will answer their question, instead of having to open up several articles and search inside of them to see if they have the information you need. By focusing the article on answering actual questions your employees are asking, it becomes much easier for them to know when they have found the right article. ScreenSteps addresses this by encouraging you to create a separate article for each question your employees have. Employees become frustrated because they know the information is in there somewhere, they just can't remember which document it is in. An employee searching for information has to first find the large document, and then use CTRL-F to search inside of that document for the area that has their answer. One of the biggest problems people have is that they can't find the answer to their question in a document because it is buried inside of a larger document. Let's talk about how ScreenSteps addresses each of these issues.
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